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Communication Skills for Managers
 
Course Description

Managers need to communicate with many different people with different communication styles. This course teaches managers the basics of communication and how to create, deliver, capture, and interpret messages. This course also addresses electronic communication and how to manage difficult conversations. 

Objectives
 
• Identify the components of the communication process
• Identify strategies for getting to know yourself and your audience
• Create effective messages
• Deliver effective messages
• Use active listening skills
• Develop inquiry skills
• Manage difficult conversations 


Audience

This course is designed for managers and supervisors with little or no training in management communication skills.


Training Methodology

This course is designed with a very interactive and hands-on approach based on adult learning theory and it includes presentations, demonstrations, activities, exercises, multi-media tools, and a hands-on evaluation. The course is customizable to address specific requirements for your organization.

There will be a pre-assessment before the start of training and a post assessment and a student evaluation at the end of training. The Institute for Workforce Education will also issue a training engagement report after the completion of training with assessment, evaluation, attendance, and instructor information.

Instructor

A trainer experienced in communication skills will deliver training.

Course Outline

Part 1: Introduction to the Communication Process

Importance of communication skills The basics: the communication process

Part 2: Know Yourself and Your Audience

Know your communication style
Preferred communication styles
Behaviors conducive to effective communications Communication filters
Analyze your audience
Directional communication
Identify your goal

Part 3: Create Effective Messages

Create a clear, concise, and robust message The opening
Obtain buy-in
The middle

Chunking The closing

Part 4: Deliver Effective Messages

Select appropriate communication channels Non-verbal communication

“I” statements
Active voice
Simple words
Written messages Electronic communications

Part 5: Capture and Interpret Message

Capture and interpret the message Active listening skills
Non-verbals
Use inquiry skills to ensure understanding Thinking on your feet

Follow up

Part 6: Difficult Conversations

Conversation starters Difficult situations strategies Empathetic listening


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Starts Starts: 4/2/2019 9:00 AM
Ends Ends: 4/2/2019 5:00 PM
Credits Credits: 8 Instruction Hours
Pricing Pricing:
Location Location:
OSHA 10-Hour Construction Certification
 

This course for private sector personnel covers OSHA policies, procedures, and standards, as well as general industry safety and health principles. Topics include scope and application of the OSHA general industry standards. Special emphasis is placed on those areas that are the most hazardous. Upon successful course completion, the student will receive an OSHA General Industry safety and health 10-hour course completion certificate. 

Objectives 

The 10-hour program is intended to provide a variety of training on general industry safety and health to workers. The 10-hour classes are designed to be presented to workers; therefore they must emphasize hazard identification, avoidance, control and prevention.

Audience 

This course is designed for students with little or no training regarding OSHA policies, procedures and standards.

Prerequisites 

Ability to read, write and speak Basic English and/or Spanish (if course is delivered in Spanish)

Instruction Hours 

10 Hours

Training Methodology 

This course is designed with the Experiential Learning Approach and is very interactive and hands-on. It is based on adult learning theory and it includes presentations, demonstrations, activities, exercises, multi-media tools, and a hands-on evaluation. The course is customizable to address specific requirements for your organization.

There will be a pre-assessment before the start of training and a post assessment and a student evaluation at the end of training. The Institute for Workforce Education will also issue a training engagement report after the completion of training with assessment, evaluation, attendance, and instructor information. 

 

Instructor

 

This course will be delivered by a highly skilled, certified trainer with real world experience Safety. 

Course Outline 

Mandatory: one hour each topic

  •  Introduction to OSHA:
  • OSHA Act/ General Duty
  • Recordkeeping
  • Electrical
  • Walking and working surfaces/ ladders
  • Exit Routes, Emergency Actions Plans, Fire Prevention Plans and Fire Protection
  • PPE
  • Hazard Communication

Topics to choose from one hour each: 

  • Machine Guarding
  • Ergonomics
  • Lockout/Tagout
  • Hand and Power tools
  • Housekeeping
  • Safety Welding

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Starts Starts: 4/3/2019 9:00 AM
Ends Ends: 4/4/2019 1:00 PM
Credits Credits: 12 Instruction Hours
Pricing Pricing:
Location Location:
OSHA 30 Hour Construction Certification
 

The 30-hour Construction Outreach Training Program is intended to provide a variety of training to workers general awareness on recognizing and preventing hazards on a construction site. Instructional time must be a minimum of 30 hours. OSHA subpart references are provided for informational purposes; training should emphasize hazard awareness..

Objectives 

The training covers a variety of construction safety and health hazards which a worker may encounter at a construction site. Upon successful completion of this course, each attendee will receive their 30-hour training card from OSHA that shows their deep commitment to the safety and health. 

Audience 

This course is designed for students with little or no training regarding OSHA policies, procedures and standards. 

Prerequisites 

Ability to read, write and speak Basic English and/or Spanish (if course is delivered in Spanish) 

Instruction Hours 

30 Hours

Training Methodology 

This course is designed with the Experiential Learning Approach and is very interactive and hands-on. It is based on adult learning theory and it includes presentations, demonstrations, activities, exercises, multi-media tools, and a hands-on evaluation. The course is customizable to address specific requirements for your organization.

There will be a pre-assessment before the start of training and a post assessment and a student evaluation at the end of training. The Institute for Workforce Education will also issue a training engagement report after the completion of training with assessment, evaluation, attendance, and instructor information. 

 

Instructor

 

This course will be delivered by a highly skilled, certified trainer with real world experience in Safety. 

Course Outline 

Mandatory Topics (12 Hours): 

  • OSH Act, General Duty Clause, Employer and Employee Rights and Responsibilities, Whistleblower Rights, Recordkeeping basics
  • Inspections, Citations, and Penalties
  • General Safety and Health Provisions, Competent Person, Subpart C
  • Value of Safety and Health
  • OSHA Website, OSHA 800 number and available resources
  • Fall Protection, Subpart M (e.g., floors, platforms, roofs)
  • Electrical, Subpart K (e.g., overhead power lines, power tools and cords, temporary wiring, grounding)
  • Struck by (e.g., falling objects, trucks, cranes, constructing masonry walls)
  • Caught in/between (e.g., trench hazards, unguarded machinery, equipment)
  • Personal Protective and Lifesaving Equipment, at least Two Hours
  • Health Hazards in Construction at least Two Hours
  • Stairways and Ladders, Subpart X at least One Hour

 Elective Topics (18 Hours):

  •  Fire Protection and Prevention, Subpart F
  • Materials Handling, Storage, Use and Disposal, Subpart H
  • Tools - Hand and Power, Subpart I
  • Welding and Cutting, Subpart J
  • Scaffolds, Subpart L
  • Cranes, Derricks, Hoists, Elevators, and Conveyors, Subpart N
  • Motor Vehicles, Mechanized Equipment and Marine Operations; Rollover Protective Structures and Overhead Protection; and Signs, Signals and Barricades, Subparts O, W, and G
  • Excavations, Subpart P
  • Concrete and Masonry Construction, Subpart Q
  • Steel Erection, Subpart R
  • Safety and Health Program
  • Confined Space Entry
  • Powered Industrial Vehicles
  • Ergonomics 

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Starts Starts: 4/9/2019 9:00 AM
Ends Ends: 4/18/2019 5:30 PM
Credits Credits: 30 Instruction Hours
Pricing Pricing:
Location Location:
Foundations of Leadership
 

The course reviews leadership qualities and helps a manager recognize the importance of developing and adopting leadership qualities. The course emphasizes that leadership is essential to successfully executing management responsibilities in today’s ever-changing business environment.

Objectives

  • Clarify essentials of leadership.
  • Identify best practices for developing a strategic orientation.
  • Explain the importance of communication in leading others.
  • Identify practices for creating a team spirit.
  • Identify methods for motivating and inspiring employees.
  • Explain the value of employee development in achieving the company’s goals. 

Audience

The target audience is supervisors or managers.

Prerequisites

None

Instruction hours

8 Hours

Training Methodology

This course is designed with a very interactive and hands-on approach based on adult learning theory and it includes presentations, demonstrations, activities, exercises, multi-media tools, and a hands-on evaluation. The course is customizable to address specific requirements for your organization.

There will be a pre-assessment before the start of training and a post assessment and a student evaluation at the end of training. The Institute for Workforce Education will also issue a training engagement report after the completion of training with assessment, evaluation, attendance, and instructor information. 

Instructor

An experienced trainer will deliver training.

Course Outline 

Part 1: What Is Leadership?

  • Qualities of Leader and Manager
  • What Is a Leader?
  • Descriptions of Leadership
  • Importance of Leadership
  • How Are Leaders Created?
  • Leadership Styles
  • Types of Power

Part 2: Becoming Strategic—Future Oriented

  • The Big Picture
  • Values and Organizational Culture
  • Strategic Thinking
  • Championing Change

Part 3: Communication

  • Communicating the Message
  • Listening
  • Communication Channels

Part 4: Fostering Team Spirit

  • Creating an Environment for Teamwork
  • Methods for Building a Work Team
  • Securing Cooperation from Stakeholders

Part 5: Motivating and Inspiring Others

  • Factors that Motivate
  • Influencing Others—Personal Factors
  • Inspiring Others

Part 6: Employee Development

  • Support Employee Development
  • Establish a Coaching Mindset


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Starts Starts: 4/10/2019 9:00 AM
Ends Ends: 4/10/2019 5:00 PM
Credits Credits: 8 Instruction Hours
Pricing Pricing:
Location Location:
Business Writing II
 

The course is Part 2 of a business writing course. The course begins with a brief review of the writing process. The focus shifts to structuring the components of emails, letters and reports and reviewing common grammar and punctuation errors in business writing.

Objectives 

  • Follow the writing process for planning and organizing documents.
  • Format emails, letters and reports following the guidelines for structure, layout and style.
  • Organize documents to capture the reader’s interest.
  • Write documents that are easy to read and understand.
  • Recognize common errors in grammar and punctuation.
  • Proofread and edit drafts of emails, letters and reports. 

Audience

This course is designed for staff who wants to improve their business writing skills.

Prerequisites

There are no prerequisites.

Instruction hours

8 Hours 

Training Methodology

This course is designed with a very interactive and hands-on approach based on adult learning theory and it includes presentations, demonstrations, activities, exercises, multi-media tools, and a hands-on evaluation. The course is customizable to address specific requirements for your organization.

There will be a pre-assessment before the start of training and a post assessment and a student evaluation at the end of training. The Institute for Workforce Education will also issue a training engagement report after the completion of training with assessment, evaluation, attendance, and instructor information. 

Instructor

A trainer experienced in business writing skills will deliver training.

Course Outline

Part 1: Review the Planning and Writing Process

  • Introduction
  • Review—Writing Process
  • Review—Purpose, Call to Action, Research
  • Review—Reader
  • Review—Structure
  • Review—Style

Part 2: Guidelines for Emails, Letters and Reports

  • Introduction
  • Overview of Types of Documents
  • Face-to-Face Versus Email Communication
  • Email Etiquette
  • Email—Legal Issues
  • Writing Emails
  • Emails—Style and Tone
  • Letters
  • Reports

Part 3: Guidelines for Common Grammar Errors

  • Introduction
  • Types of Sentences
  • Avoid Sentence Fragments
  • Avoid Run-on Sentences
  • Subjects and Verbs Should Agree
  • Active and Passive Voice
  • Avoid Dangling and Misplaced Modifiers
  • Make It Parallel
  • Use Punctuation Properly
  • Create Clarity through Word Choice

 

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Starts Starts: 4/17/2019 9:00 AM
Ends Ends: 4/17/2019 5:00 PM
Credits Credits: 8 Instruction Hours
Pricing Pricing:
Location Location:
Presentation Skills
 

The course provides basic presentation skills to less experienced presenters. The participant will learn how to establish the purpose and objective of the presentation, analyze the audience, prepare and organize content and visual aids and learn pointers for practicing and delivering a presentation. The course culminates in the participant delivering a brief presentation and receiving feedback.

Objectives 

  • Establish the purpose and objectives of a presentation.
  • Analyze the audience for a presentation.
  • Select and organize content for the opening, body and close of a presentation.
  • Prepare and use such visual aids as PowerPoint and flip charts.
  • Use voice and body language to communicate a message in a presentation.
  • Manage audience reactions and questions.
  • Practice delivering a presentation. 

Audience

This course is designed for managers who have little or no experience delivering presentations.

Prerequisites

There are no prerequisites.

Instruction hours

8 Hours

Training Methodology

This course is designed with a very interactive and hands-on approach based on adult learning theory and it includes presentations, demonstrations, activities, exercises, multi-media tools, and a hands-on evaluation. The course is customizable to address specific requirements for your organization.

There will be a pre-assessment before the start of training and a post assessment and a student evaluation at the end of training. The Institute for Workforce Education will also issue a training engagement report after the completion of training with assessment, evaluation, attendance, and instructor information. 

Instructor

A trainer experienced in presentation skills will deliver the training.

Course Outline

Part 1: Purpose and Analysis

  • Stakeholder’s Expectations
  • Speech versus a Presentation
  • Purpose and Objective
  • Audience Analysis
  • Presentation Planning Worksheet

Part 2: Preparation: Creating and Organizing Content

  • Create an Outline
  • Title of the Presentation
  • Opening of the Presentation
  • Title and Opening Planning Worksheet
  • Body of the Presentation
  • Transitions
  • Body Planning Worksheet
  • Closing the Presentation
  • Closing Planning Worksheet
  • Outline with Transitions
  • Developing the Presentation

Part 3: Preparation: Logistics and Media

  • Logistics
  • Visual Aids
  • Guidelines for Preparing Visual Aids
  • Guidelines for Presenting Visual Aids
  • Presentation Day

Part 4: Delivering a Presentation

  • Words, Voice Qualities, and Body Language
  • Words
  • Voice Qualities
  • Body Language
  • Calming the Butterflies
  • Practice
  • Audience Questions and Reaction
  • Audience Control
  • Evaluation

Part 5: Real-Time Presentation

  • Observe and Give Feedback
  • Observation Checklist

 

 


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Starts Starts: 4/23/2019 9:00 AM
Ends Ends: 4/23/2019 5:00 PM
Credits Credits: 8 Instruction Hours
Pricing Pricing:
Location Location:
Project Management-Basic
 

The course gives an overview of the five phases of project management tailored to managing small projects. The course reviews the activities to be completed during Initiating, Planning, Executing, Monitoring and Controlling and Closing a project. This includes an overview of project management terminology related to small projects, review of roles and responsibilities, common problems with projects and suggestions for successful projects. 

Objectives 

·       Identify project goal, scope, constraints and stakeholders during the Initiating phase of a project.

·       Design a project plan to accomplish the project goal that includes a schedule of the tasks from a work breakdown structure.

·       Communicate to stakeholders throughout the execution of the project.

·       Monitor the key constraints and progress of the project and project team.

·       Take corrective action and manage changes during the project execution.

·       Evaluate project implementation and assess lessons learned at the close of a project.

·       Manage expectations and involvement of stakeholders, including sponsor, team members, customers, other organizational management and end users.

·       Recognize success factors and obstacles to managing projects.

Audience

This course is designed for managers who have little or no training in project management principles.

Prerequisites

There are no prerequisites.

Instruction hours

16 Hours

Training Methodology

This course is designed with a very interactive and hands-on approach based on adult learning theory and it includes presentations, demonstrations, activities, exercises, multi-media tools, and a hands-on evaluation. The course is customizable to address specific requirements for your organization.

There will be a pre-assessment before the start of training and a post assessment and a student evaluation at the end of training. The Institute for Workforce Education will also issue a training engagement report after the completion of training with assessment, evaluation, attendance, and instructor information. 

Instructor

A trainer experienced in project management will deliver training.

Course Outline

Part 1: Project Management Overview

  • What Is Project Management?
  • Project Manager
  • Small versus Large Projects
  • Common Terminology
  • Phases of Project Management

Part 2: Initiating

  • Overview of Initiating
  • Project Manager’s Role during Initiating
  • Example for Small Project
  • Sample Format for Modified Project Charter 

Part 3: Planning

  • Overview of Planning
  • What Needs To Be Done
  • Who to Involve
  • Other Resources
  • Network Diagram
  • Duration of Tasks
  • Critical Path
  • Creating a Schedule
  • Gantt Chart
  • Plans for Quality, Change and Communication
  • Plans for Handling Risk
  • Plans for Procurement
  • Project Management Plan

Part 4: Executing

  • Meetings
  • Building a Team

Part 5: Monitoring and Controlling

  • Overview of Monitoring and Controlling
  • How Will You Measure Progress?
  • Methods for Monitoring and Controlling
  • Quality Control
  • Change Control
  • Common Problems 

Part 6: Closing

  • Overview of Closing
  • Final Report and Celebration
  • Factors to Ensure Success


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Starts Starts: 5/1/2019 9:00 AM
Ends Ends: 5/2/2019 5:00 PM
Credits Credits: 16 Instruction Hours
Pricing Pricing:
Location Location:
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